Refund Policy
Last Updated: June 2026
At FamPortrait, we strive to provide high-quality AI-generated family memories and photo enhancement services.
Because our Services involve immediate computing resources and digital content generation, refunds are subject to the following policy.
1. Eligible Refund Situations
You may be eligible for a refund if:
- You were charged multiple times for the same purchase
- Credits were deducted but no output was delivered
- A technical issue prevented successful generation
- FamPortrait failed to provide the purchased Service
2. Non-Refundable Situations
Refunds are generally not available when:
- You dislike the artistic style of generated results
- Uploaded photos are low quality or unsuitable
- You change your mind after successful generation
- Credits have already been partially used
- Generated content was successfully delivered
Because AI-generated outputs are unique and subjective, dissatisfaction with style or appearance alone does not qualify for a refund.
3. Credit Restoration
If a generation fails because of a technical issue on our side, any deducted credits will typically be restored automatically.
If credits are not restored, please contact us.
4. Refund Request Window
Refund requests must be submitted within fourteen (14) days of the original purchase date.
Requests submitted after this period may not be eligible for review.
5. Processing Time
Approved refunds are typically processed within 5–10 business days.
Actual processing times may vary depending on your payment provider.
6. Abuse Prevention
We reserve the right to deny refund requests in cases of:
- Fraudulent activity
- Chargeback abuse
- Repeated refund abuse
- Violation of our Terms of Service
7. Contact Us
For refund requests or billing questions, please contact:
Please include:
- Your account email
- Order number (if available)
- Description of the issue
We aim to respond within 1–2 business days.